Last updated: August 2026
Piano Industry respects your privacy. This policy explains how we collect, use, and protect your personal information when you visit our website or use our services.
Information We Collect
We collect information you provide directly: your name, email address, phone number, suburb and city, and details about your piano when you contact us through our website, email, or phone. We also collect information automatically through cookies and analytics — pages visited, time spent on our site, and browser type.
How We Use Your Information
We use your information to respond to enquiries, schedule appointments, provide piano tuning and servicing, process hire or purchase requests, send service reminders, and improve our website. We do not sell your personal information to third parties.
Information Sharing
We may share your information with service providers who help us run our business (calendar scheduling, email delivery) and regulatory authorities if required by law. All third parties are bound by confidentiality agreements.
Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations.
Your Rights
You have the right to access the personal information we hold, request correction of inaccurate information, request deletion subject to legal requirements, and withdraw consent for marketing at any time.
Cookies
Our website uses cookies to improve your browsing experience. You can control cookie settings through your browser.
Security
We take reasonable steps to protect your information against loss, theft, and unauthorised access.
Contact
For questions about this policy or to exercise your rights: info@pianoindustry.co.za | 061 188 7036
Changes
We may update this policy. Changes will be posted on this page with an updated date.